As
mentioned in the blog description, I am Mahmoud, an Egyptian
physician who decided to be a qualitician believing that treating ill
healthcare systems is as important as treating sick individual
patients.
My
journey with quality started in 2008 by my decision to take a higher
diploma in TQM from the AUC after working as a practicing physician
for 5 years and this was really a turn point in my life. I started to
understand why all of us suffer with our healthcare systems, why all
stakeholders are unsatisfied with the outcome and how we can change
this. For all these question, the answer was clear and
straightforward " The System". We spent too much time,
effort and resources focusing on individual cases, individual care
givers, individual healthcare settings without seeing the underlying
systems which at the end have the final say because "Every
system is perfectly designed to get the results it gets," as
said by Deming one of the most influential quality gurus.
I became
fascinated by the quality realm and its amazing world full of
everything I love opportunities, challenges, achievements, innovation
and teamwork. I realized that I found the field where I can pursue my
values and use all my competences, skills and capabilities to
create a difference.
The journey started but has never ended as
quality is an endless race and there is always a big room for
improvement. I became a CPHQ after passing its exam in 2010 then I
started in 2012 my MBA from Leicester University in UK with
specialization in Quality Management and a dissertation about Lean
Six Sigma in Healthcare expected to finish it by next year 2015.
Working in Egypt with different organizations then moving to Saudi
Arabia to join a highly reputable healthcare organization enriched my
experience and made me more ambitious to go far in my career as a
qualitician.
I asked myself all the time why other professions
have clear titles easily understood by everyone like pharmacist,
accountant, dentist, teacher, writer, journalist ...etc and even
among physicians we have internists, neurologists, pathologists,
epidemiologists, pediatricians and orthopedists .....etc while
quality professionals remain with no unique or specific title
originating from their field still seen by many people as ill-defined
territory. I still face the same comment or question raised by many
colleagues, friends or relatives or at least appear in their eyes
when I speak with them about my field. What do you do exactly? what
you mean by quality specialist or professional?Is it a genuine
scientific field? Now with more knowledge and experience and the most
important with more passion for this charming field, it is very clear
for me : I want to be a qualitician, I love this and I believe in
it.
The Qualitician is a highly crafted title trying to mimic
three words mainly politician, statistician and musician.
I believe that any qualitician should be excellent as a
politician not only to mange change, overcome resistance and
resolve conflicts to achieve the objective but also to inspire people
to make them motivated and committed to quality. Statistics and how
to collect, validate, analyze and interpret data remains one of the
most important skills mastered by any qualitician. I believe also
that quality is an art like music and the qualitician needs a real
passion to perform as the maestro orchestrating the team efforts to
work in harmony.
The Qualitician aims to build a strong networking
in the field of healthcare quality attracting all existing or
potential qualiticians to create their own realm and to craft
their own profession. The Qualitician will highlight tips, give hints
and discuss issues important for any qualitician. If you are
or interested to be a qualitician, if you are concerned
with healthcare quality and want to find a place to get support, to
gain knowledge, to raise concerns, to discuss dilemmas or to
share your insights and experiences with other qualiticians, here is
your right place as you are always welcome.
